Return Policy

We at Shankarmasala.com assert our intentions to delight our customers by enhancing their online shopping experience. Hence, we look forward to extend our extensive support at all times to guarantee quality of products bought at our website.

Want to Return a Product?

Return Request to be filed with Shankar masala mobile app Customer Care within 2 days of Delivery. Products should be returned in the original condition.

Returns will be accepted under the following conditions:

• Defective/Damaged Product
• Product significantly different from the Product’s Specifications
• Wrong Color/ Size/ Style
• Incorrect Quantity
• Wrong Product Delivered
• Part of Product is missing

Returns will not be accepted under the following conditions:

• Product is damaged due to misuse/overuse
• Returned without original packaging including, price tags, labels, original packing, freebies and other accessories.
• Damaged products reported after 2-days.
• Customized Products.
• Product is used or worn or altered

How do I file a Return request and what happens afterwards?

Please send an email or call our customer care shankarmasala.online@gmail.com. Return request will be reviewed by Shankar masala Team. If required, request will be shared with the merchant for his/her approval.
After approval, we will ask you to return the product (at your own cost). After the product is received, it is verified against your claim. Refund is initiated after that.

What happens afterwards?

It takes between 1 to 3 weeks from the time a request is raised, to the time the product is delivered back to us. Exact time would depend on the nature of the product and your location. Please be assured that we work very hard to ensure that your interests are protected.