Privacy Policy

The website – ‘http://shankarmasala.com/’ (“website”) and the mobile application – ‘Shankar Masala App’ (“app”) is owned and operated by Shree Shankar Masala Private Limited. We are committed to protecting and respecting Your privacy.We value the trust you place in us. That's why we insist upon the highest standards for secure transactions and customer information privacy. Please read the following statement to learn about our information gathering and dissemination practices.
Our privacy policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically.
By use of the Website/Mobile App, you expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy. This Privacy Policy is incorporated into and subject to the Terms of use.

By “Personal information” we mean personal information about you we obtain from you or from third parties, such as defined below.
By using this Website you agree to the use of your Personal Information as set out as follows: Collection of Personally Identifiable Information and other Information. We do not capture and store any personal information about you when you access this Website or mobile application, except where you choose to submit Personal information by enquiring about our products and services either by email.

You can enroll in a My Profile account to better avail of our services which you can readily access, modify or delete. After you delete your My Profile account, you will not be able to access it again. However, you can open a new account at any time. Once you delete your My Profile account, we may retain certain information for statistical purposes but these information cannot reveal your identity.

We use reasonable safeguards to preserve the integrity and security of Your information against loss, theft, unauthorized access, disclosure, reproduction, use or amendment. All information You provide to us is stored on Our secure servers within India.
By submitting Your information on Our Website/App, You agree to the handling of Your information by the Company in a manner as stated under this Policy. We will take such steps as We consider reasonably necessary to ensure that Your information is treated securely and in accordance with the Policy.In Mobile App, we require Storage Permission to store your Invoice data with User access.

For enabling you to make payments using our Services, We use standard Payment Gateway service from PayUMoney. If you transact with us, we do not store additional information, such as a billing address, a credit/debit card number and a credit/debit card expiration date and/ or other payment instrument details and tracking information from cheques or money orders.

By the use of the Website/App, You will be able to see various products and services offered by us, various products and services offered by our third party agents and service providers and many other services and products of Our other service partners, affiliates and group companies. You may have interest or intention of availing such services and products or a general query with respect to the products and services available on the Website/App and through the Website/App.
Accordingly, You may contact us or You may make a missed call to us, or drop a query on the Website/App, or send us emails, or fill out other forms and query requests through the Website/App, and share your contact details including but not limited to phone number, location, etc., with us. By contacting us in any way and by providing us your phone number and contact details.

You may choose not to provide identifiable information through the Website/App, in which case You may not be allowed to access certain features/parts of the Website/App. If You are a registered user, You may update, edit or correct Your account information and email preferences at any time by logging in to Your account. If You believe that any of Your information held by us is inaccurate, You may write to us.

We may update this Policy from time to time. If We make any material changes We may notify You by e-mail (sent to the e-mail address specified in Your account) or by means of a notice on this Website/App prior to the change becoming effective. We encourage You to periodically review the Policy for the latest information on Our privacy practices.

Please address Your grievances, feedback or questions, without limitation, with respect to the collection, processing, usage, disclosure, security of Your information in writing to us at shankarmasala.online@gmail.com. You can always withdraw Your consent for usage, processing of Your information by us by writing to us at the address mentioned above.

Products ordered the mobile app for delivery within India are shipped through courier partner of delivery services destination is available. In absence of courier service to desired location, the products shipped of Indian Postal Service.
Shipping to locations outside India is done through Indian Postal Service.
International Book Post shipping requires us ship books in open envelope and is not registered. Therefore, will not in position to provide tracking number.
The shipping time mentioned anywhere on mobile app are approximate and can not guarantee them. Customers are recommended to place order early have deadline to meet.
In case you book multiple orders for products and services in one transaction, Shankar Masala would endeavor to ship products together. However, this may not always possible to some product characteristics and/or logistics' issues. If you purchase multiple Products in single transaction, the Products would dispatched to single shipping address given by you. If you wish to ship products to different addresses, should book the orders separately based on delivery addresses.
Apart from shipping time, the print on demand books also need time for production, which at varies from 3 days to 2 weeks depending on production requirement and quantity ordered.
In addition, we aim to deliver orders within a maximum of 8 to 9 working days after the order is placed.